The Journal The Authority on Global Business in Japan

American Chamber of Commerce in Japan (ACCJ) member companies are dedicated to working together to ensure business continuity and the well-being of the communities in which they operate.

Across Japan, these companies and their employees are contributing products, services, and skills to help everyone overcome the challenges brought on by Covid-19.

From the search for a vaccine to enabling the shift to teleworking and distance learning, our community is helping ensure business continuity and the well-being of Japanese society.

The following initiatives are being offered by some of our largest IT members. Members from all industry sectors are invited to add their initiatives at:

Cisco Systems G.K.
In these challenging and uncertainty times, Cisco is committed to providing viable solutions to the global community and supporting those in need. This includes free access to Webex and security services, as well as providing free use of equipment to government and health­care providers. For more details, see our interview with Cisco Japan President Dave West here.

Google Japan G.K.
To help address some of the challenges of Covid-19, Google has made a new commitment of more than $800 million to support small and medium-sized businesses, health organizations and governments, and health workers on the frontline of this pandemic.

Adobe Systems Co., Ltd.
To help businesses during the crisis, the company is making web-based PDF services on free through May 31 and is extending the renewal grace period to 60 days for Creative Cloud and Adobe Document Cloud team and enterprise customers.

To help education, students now have free, personal in-home access to Adobe Creative Cloud in place of their schools’ in-classroom licenses through May 31. And teachers can get a free three-month license of Adobe Captivate to create e-learning content that provides continuous learning opportunities.

IBM Japan, Ltd.
IBM’s Watson Health unit is working directly with health organi­zations around the world to better understand the nature of Covid-19, and the IBM Clinical Development system has been made available without charge to national health agencies to reduce the time and cost of clinical trials by providing data and analysis from web-enabled devices. IBM’s cognitive Operational Risk Insight tool has also been made available to not-for-profit organizations charged with information about the virus’s spread.

Amazon Japan G.K.
Online shopping and delivery of products is more important than ever as people stay home to slow the spread of the coronavirus. Amazon Japan has expanded default unattended delivery nationwide as of March 23. And to help anxious customers concerned that they are infected with Covid-19, Amazon launched a new feature on March 24 that allows the Alexa virtual assistant to recommend action based on Ministry of Health, Labour and Welfare guidance.

Facebook Japan
In addition to ensuring accuracy of information, Facebook is sup­porting health and economic relief activities with a $20 million matching donation to Covid-19 rescue operations, $100 million of support for small businesses, and assistance for medical institutions through free advertisements.

Facebook is also keeping people connected through functions that are useful for providing and requesting community support, and by delivering information from public and emergency medical institutions to Facebook and Messenger users. Also being offered are free provisions of Workplace. Co., Ltd.
Helping customers and new users make an easier shift to working remotely is a task with which many companies are now faced. To make this easier, Salesforce has developed a number of initiatives that include real-time information sharing as well as online collabo­ration and management.

In Japan, the Salesforce team created a free cloud-service tool for Funabashi City’s health centers that allows them to track and organize inquiries about Covid-19 to better serve citizens. The cloud service is already up and running in Funabashi City, and Salesforce is now working to release it to health centers throughout Japan.