The Journal The Authority on Global Business in Japan

One of the world’s largest providers of managed IT services is a company whose name you may not know. CenturyLink, Inc. (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data, and managed network services over a robust 265,000-route-mile US fiber network and a 360,000-route-mile international transport network.

Twenty-eight of Fortune’s top 30 commercials banks choose CenturyLink, and the company is one of only two providers approved by the US Department of Homeland Security to supply enhanced cybersecurity services. With the acquisition of Level 3 Communications, LLC, the new combined company will be the second-largest communications provider for enterprises in the United States, with $32 billion in annual revenue.

The Japan operations of CenturyLink were established in 1988, and the company’s strong relationships with US businesses—98 percent of the Fortune 500 uses CenturyLink services—makes them the ideal partner for those also operating in Japan.

FLEXIBLE STRATEGY
The amount of data that organizations produce is growing exponentially. According to IBM, 2.5 million terabytes of data are produced each day. Storing, sharing, and securing this data is a challenge for businesses large and small.

Through a hybrid IT delivery platform that extends from the customer’s premises to the cloud, CenturyLink offers managed services built for flexibility. Whether you need specific IT services and consulting or full IT management and a global operations center, CenturyLink can be the trusted partner that helps your business grow. As your needs expand, their top-down approach ensures that challenges are addressed at every layer.

Business consulting firm Frost & Sullivan recognized the strength of this approach, giving CenturyLink their Hybrid IT Strategy Award at the 2016 Asia–Pacific Best Practices Awards.

SECURITY
Protecting data has become complex and critical, and few companies have stronger credentials in this area. The US government relies on CenturyLink, which has a 24/7 presence within the Department of Homeland Security and a permanent seat on the floor of the National Cybersecurity and Communications Integration Center. The company collaborates with the National Institute of Standards and Technology, and CEO Glen F. Post III sits on the President’s National Security Telecommunications Advisory Committee.

Ras Scollay, country manager and regional sales director at CenturyLink Japan, traveled in April to Washington DC with leaders from the American Chamber of Commerce in Japan (ACCJ) and CEOs of Japan-based companies for the ACCJ’s annual DC Doorknock. While there, he spoke on US–Japan cybersecurity and IT developments to groups that included the Department of State, national security advisors, senators, and congressmen.

A STRONG BRIDGE
Connecting the United States and Japan is important, and many of CenturyLink’s clients are US companies with operations in Japan who find that standardized IT services make that bridge stronger. Having data centers in Australia, China, Hong Kong, India, Singapore, and Japan, CenturyLink provides seamless, round-the-clock support. In Japan, bilingual support staff are available 24 hours a day.

Three additional pillars of this bridge are TOM (technical operations manager), SAM (security account manager) and MSS (managed security services). These are specialized service management options that deliver additional levels of support, proactive consultation, and technical service. TOM can provide engineering and database teams with technical oversight to maintain environment stability. SAM can provide dedicated security contact and consultants to advise, analyze, and resolve security issues and security governance functions. MSS offers sophisticated log collection, threat analysis, incident response, and recovery embracing reliable “predictive” threat intelligence by practitioners with behavioral- and profiling-based detection.

Regardless of the size of your organization, a strong IT infrastructure is a must. CenturyLink’s portfolio of services has something for any stage of business, and grows with you. For those doing business in the United States and Japan, you won’t find a better technology partner.