Peace of Mind
Falling ill far from home can feel unsettling, even in a world-class metropolis such as Tokyo. Tokyo Medical Concierge offers clear, compassionate care in English.
Tokyo Medical Concierge offers clear, compassionate care in English.
Falling ill far from home can feel unsettling, even in a world-class metropolis such as Tokyo. I still remember the look of relief on a senior executive’s face when I arrived at his hotel room and introduced myself in English. “Doctor,” he said, “you’re the first person today who made things simple.” Encounters like this helped shape the philosophy behind Tokyo Medical Concierge.
My path into medicine began long before I opened a clinic. I grew up between Japan and the United Kingdom, moving to England when I was 12. Navigating an unfamiliar language and system as a child taught me early on what it feels like to be vulnerable in a new environment.
I later trained in medicine at the University of Nottingham and became a UK-board-certified general practitioner. I chose general practice because it allows you to care for people as human beings, not just diagnoses. In London, I learned how powerful communication is in medicine—how much relief patients feel when someone listens carefully, explains clearly, and stays with them through uncertainty.
When I returned to Japan and joined NTT Medical Center Tokyo, I began supporting a growing number of foreign patients who were overwhelmed by the Japanese healthcare system. Many were highly capable, well-traveled people—executives, embassy families, academics—yet the language barrier and unfamiliar processes made even simple medical issues stressful. I found myself acting not only as a doctor, but as a guide and an interpreter of two medical cultures.
These experiences ultimately led me to establish Tokyo Medical Concierge. Powered by Tokyo International Family Clinic, the service aims to bring clarity, calm, and international-standard care to people far from home.
Shaped by Empathy
Tokyo Medical Concierge exists because being unwell is universal, but feeling understood is rare. My background and combined UK training and Japanese clinical experience have shaped a service grounded in clarity, warmth, and trust. In a city that welcomes the world, we believe its healthcare should do the same.
Bridging Systems
Because I have trained and practiced extensively in both the UK and Japan, my work naturally bridges two medical worlds. Western primary care emphasizes conversation and shared decision-making, while Japanese medicine excels in diagnostics and meticulous accuracy.
International patients often tell me that having a doctor who understands both systems—and can navigate them on their behalf—provides immense reassurance. Tokyo Medical Concierge provides English-language primary care, hotel and residence visits, executive medical support, and coordination of specialist and hospital care for international patients in Tokyo.
Concierge Approach
Our philosophy is rooted in one idea: Patients heal best when they feel safe and understood. For international visitors, that safe place is often their hotel room or residence. Today, we collaborate with many of Tokyo’s leading luxury hotels as a trusted hotel doctor service, providing discreet, bedside care for guests who value privacy and convenience. Much of what we do is invisible by design. Many high-profile guests rely on us precisely because discretion is central to our work.
Continuity for Mobile Lives
Many of our patients move constantly among cities and countries. To support them, we provide English telemedicine, follow-up care, and ongoing guidance even after they leave Japan. Whether speaking with someone from an airport lounge or a hotel just before a major meeting, our goal is always the same: to make their health concerns feel simple, understandable, and manageable.
Hospital Support
Through Tokyo Medical Concierge, patients have access to advanced diagnostics and specialist care at institutions such as NTT Medical Center Tokyo. This gives embassies, corporate clients, and global travelers confidence that even complex medical needs will be managed within a robust, internationally credible framework.
For appointments or inquiries, please contact: office@sasaeinternational.com